Manager - Systems

Job Purpose:

The Manager – Systems is responsible for the planning, coordination, and continuous improvement of all systems supporting Corporate Mobility Services.

The role ensures seamless operations across system platforms, reliable data availability, effective reporting, and strong alignment between business needs and technology delivery. This position drives user enablement, operational integration, and system optimization to support end-to-end mobility services in a dynamic, fast-growing environment.

Key Responsibilities:

Systems Operations Leadership

• Oversee the daily performance and stability of all systems used across Corporate Mobility Services (fleet management, bookings, telematics, portals, dashboards, etc.).
• Ensure system continuity, data integrity, and timely availability of information required for operational decision-making.
• Support system rollout across new business areas, services, and operational locations.

Requirements, Documentation & Process Development

• Lead the development of Concepts of Operations (ConOps) and Business Requirements Documents (BRDs) for all system enhancements and new implementations.
• Translate business needs into clear technical requirements for IT, vendors, and internal stakeholders.
• Maintain structured documentation for processes, workflows, system usage, user journeys, and dependencies.

Reporting, KPIs & Dashboarding

• Develop and maintain dashboards, KPIs, and performance tracking tools to support operational visibility and strategic reporting.
• Introduce automation and AI-based insights to improve reporting quality and analytical capability.
• Ensure business leaders have accurate, real-time data to support decision-making and operational planning.

Financial & Subscription Management

• Monitor system-related CAPEX, OPEX, licensing, and subscription models.
• Ensure clear tracking of development costs, renewals, and ongoing system expenditures.
• Prepare business cases for new system features, licenses, or upgrades to justify investment and ROI.

User Enablement, Support & Training

• Build strong user engagement across all teams, ensuring systems are understood and fully utilized.
• Develop super-users, training modules, and onboarding materials for teams with low technology exposure.
• Lead ongoing user support, ensuring timely resolution of system-related issues and barriers.

Stakeholder & Vendor Coordination

• Act as the primary point of contact for system-related queries, escalations, and integration needs.
• Work cross-functionally with IT, Operations, Projects, Land Mobility, TOCC, Finance, and other corporate teams.
• Coordinate with system vendors to ensure timely delivery, updates, and operational readiness.

Performance Monitoring & Continuous Improvement

• Track system performance, identify bottlenecks, and drive structured improvement initiatives.
• Ensure system utilization is maximized and that no tools remain underused or disconnected from operations.
• Recommend and implement enhancements to improve efficiency, data flow, and user experience.

Profile Requirements:

• Experience in systems management, digital operations, fleet tech, mobility solutions, or similar operational technology environments.
• Strong understanding of business processes, data flows,
• Strong understanding of CAPEX/OPEX models, and subscription-based platforms.
• Proven ability to work in fast-paced, evolving environments where systems and processes are still being built.
• Excellent stakeholder management and communication skills, with the ability to translate business needs into system requirements.
• Hands-on mindset with the ability to balance operational detail, documentation, and strategic system planning.
• Resourceful, adaptable, and committed to building a user-centric systems culture within Corporate Mobility Services.

Customer Experience & Incident Response

• Support guest-facing services by resolving frontline issues and enhancing the service experience.
• Document incidents, escalate where necessary and follow up on resolutions.
• Promote a culture of respect, professionalism and customer care among operators.

Profile Requirements:

• Hands-on operational experience in transport, mobility or logistics.
• Strong understanding of compliance, safety and service delivery standards.
• Reliable, proactive, and solutions-oriented with the ability to work under pressure.
• Excellent interpersonal skills and the ability to coordinate across teams and shifts.
• Comfortable working on a rotational or shift-based schedule.