Assistant Manager - Guest Relation

Role:

To oversee and standardize the interior service operations across the fleet of guest vessels, ensuring consistent, high-quality guest experiences. The role acts as a central liaison between the vessels and shore management for all matter relating interior and exterior service, provisioning, guest readiness, and crew training.

Responsibilities:

• Develop, implement, train, and monitor SOPs and service standards across all vessels.
• Inspect and audit vessels regularly to ensure excellent presentation, cleanliness, and guest readiness.
• Liaise with Captains to coordinate turnarounds, provisioning, guest preferences, and special events or charters.
• Manage procurement of supplies, uniforms, toiletries, and guest amenities.
• Conduct onboarding, familiarization and training for new crew: maintain upskilling programs for service standards.
• Act as the main point of contact for shore-based requests and logistics (F&B, flowers, special provisions, etc.).
• Coordinate with maintenance and provisioning departments to align timelines and standards.
• Maintain records of guest feedback and provide improvement recommendations.
• Support recruitment efforts for crew and assist in performance evaluations.
• Ensure compliance with hygiene, safety, and company policies.

Requirements:

• Minimum of 5 years’ experience in Operations
• Experience in luxury hospitality or 5-star service preferred
• Training certifications. 
• Exceptional attention to detail and service standards
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Leadership in coaching and mentoring
• Procurement and budget management experience
• Fluent in English; additional languages are an advantage
• Shore-based, with frequent onboard vessel trips
• Dynamic environment requiring flexibility, confidentiality, and high service standards
•  Responsible for the supply budget across all vessels
•  Budget oversight for training and uniforms