Supervisor - Visitor Experience Activities and Ticketing

Job Purpose:

Manage ticketing operations and frontline service points, ensuring accurate transactions, guest service efficiency, and queue management at all ticketing counters.

Job Responsibilities:

• Supervise day-to-day ticketing operations across assigned locations.
• Ensure POS systems are functioning, and staff are trained.
• Handle guest inquiries, complaints, and refunds at counters.
• Oversee scheduling of ticketing staff and coverage during peak hours.
• Monitor ticket sales and prepare daily revenue reports.
• Ensure consistency in pricing, discounting, and access rules.
• Coordinate with marketing on promotional ticketing offers.
• Maintain stock and distribution of wristbands or tickets.
• Resolve escalated issues related to scanning or entry access.
• Support visitor flow and queue management during peak hours.

Job Requirements:

• Bachelor’s degree in Hospitality, Business or a related field
• 6 years to relevant experience.

Technical Competencies:

• Ticketing operations and system usage - Advanced
• Point-of-sale and transaction handling - Advanced
• Customer service and inquiry resolution - Advanced
• Cash handling and reconciliation procedures - Advanced
• Team supervision and shift coverage planning - Advanced
• Queue control and guest access flow - Advanced
• Promotion and voucher management coordination - Advanced
• Issue resolution for technical entry problems - Advanced