Supervisor - Retail and F&B

Job Purpose:

• Support the successful launch and ongoing operations of Corallium’s retail and F&B outlets by supervising day-to-day performance, preparing pre-opening readiness, and ensuring seamless post-opening service delivery. This role ensures all outlets meet operational, safety, and brand standards while contributing to commercial goals and enhancing the guest experience across both in-house and third-party managed locations.

Job Responsibilities:

• Support the planning, setup, and operational readiness of all retail and F&B outlets in the pre-opening phase, including layout, equipment, staffing, and supplier onboarding.
• Supervise daily operations across outlets post-opening, ensuring service excellence, team readiness, and smooth guest flow.
• Monitor and manage staff performance, training schedules, and shift planning to ensure consistent service quality.
• Maintain accurate stock levels and lead inventory control processes, including ordering, stock rotation, loss prevention, and reconciliation.
• Ensure full compliance with health, safety, food hygiene, and accessibility standards, and coordinate with internal and external audit requirements.
• Coordinate with vendors and third-party partners to ensure timely supply, product quality, and alignment with service standards.
• Support execution of retail and F&B promotions, seasonal activations, and campaign rollouts in coordination with Marketing and Commercial teams.
• Work with the Marketing Manager on in-store branding, merchandising, and promotional visibility aligned with Corallium’s identity.
• Respond to guest feedback and complaints professionally and effectively, ensuring follow-up and escalation when required.
• Track and report daily sales, inventory movement, and outlet performance, offering insights and recommendations to management.
• Coordinate onboarding and ongoing training for all outlet staff to ensure operational standards and guest expectations are consistently met.
• Contribute to continuous improvement by identifying service gaps and recommending enhancements to retail and F&B experiences.
• Collaborate with other departments (Visitor Experience, Facilities, Commercial) to ensure an integrated, guest-focused approach across all outlets.

Job Requirements: 

• Bachelor’s degree in Hospitality, Business, or a related field
• 6 years to relevant experience.

Technical Competencies:

• Retail and F&B operational management - Advanced
• Inventory tracking and ordering processes - Advanced
• Customer service and complaint resolution - Advanced
• Compliance with hygiene and safety regulations - Advanced
• Team supervision and shift scheduling: Intermediate - Advanced
• Point-of-sale systems and reporting tools - Advanced
• Product merchandising and visual standards - Advanced
• Vendor and supplier coordination - Advanced