Specialist - Reception and Retail

Job Purpose

The Reception and Retail Specialist is a site-based role at AMAALA destination, serving as the first point of contact for guests and creating a lasting positive impression of the Center. This first impression is essential in delivering a high-quality and seamless visitor experience.

The role requires a personable and organized professional with a solid understanding of the Center’s activities and retail operations. The Reception and Retail Specialist will be responsible for both administrative and retail management functions, ensuring smooth day-to-day operations, efficient inventory control, and exceptional guest service. Strong organization and attention to detail are key to success in this position.

Key Responsibilities

General

• Report directly to the Center Manager and assist in the overall daily operations of the Center at AMAALA.

• Support the Senior Manager in developing additional centers at other RSSE locations.

• Maintain the professional appearance and welcoming environment of the Center.

• Conduct all sales and guest interactions with professionalism and courtesy.

• Work remotely and attend the office when required.

• Manage pre-opening inventory and prepare retail stock for upcoming seasons.

• Oversee purchasing budgets and ensure sufficient stock levels are maintained.

Center Establishment – Pre-Opening

• Collaborate with the Center Manager to plan, develop, and deliver all operational components of the AMAALA Center.

• Support RSSE teams during the delivery phase to ensure project targets are met and operations are phased in as required.

• Develop familiarity with retail products, activities, and available courses, including course requirements, materials, and prerequisites.

Center Operations – Post-Opening

• Ensure all Center activities are executed professionally and safely.

• Support operational staff to maintain high standards of safety, guest service, and efficiency.

• Maintain accurate records for all retail and guest transactions.

• Manage daily retail operations in compliance with company policies.

• Develop and implement strategies to enhance customer service, increase sales, and drive profitability.

• Handle guest inquiries and complaints promptly and courteously.

• Maintain company standards for ethics, safety, cleanliness, presentation, and environmental practices, reporting significant issues to the Center Manager.

• Maximize sales and profitability through effective merchandising and product display.

• Build and maintain strong relationships with team members, management, and external stakeholders.

• Manage inventory levels and coordinate supplier orders.

• Assist guests and students with bookings, registrations, and rental equipment.

• Act as a key communication link between students and the staff team.

Policies, Systems, and Reporting

• Adhere to all relevant company policies, standard operating procedures, and internal processes to ensure consistent and compliant operations at AMAALA.

Safety, Quality, and Environment

• Apply all safety, quality, and environmental management procedures to protect staff, guests, and the environment while ensuring compliance with local regulations.

Continuous Improvement

• Identify opportunities for continuous improvement in operational systems and processes, aligning with international best practices and company goals.

Key Relationships

Internal: RSSE Teams, Center Management, Operations Staff
External: Guests, Suppliers, Service Providers, Community Partners

Job Requirements

Qualifications and Experience

• Proven background in hospitality, retail, or reception management.

• Demonstrated sales experience and familiarity with industry standards and best practices.

Essential Skills

• Excellent spoken and written English.

• Strong communication and interpersonal skills.

• Customer service-oriented with a positive, proactive attitude.

• Flexible and adaptable to a dynamic environment.

• Self-motivated and capable of meeting deadlines.

• Strong organizational and time management skills.

• Experience using social media for business engagement.

• Proven sales ability and guest-focused approach.

• High attention to detail and presentation.

• Comfortable working with diverse cultures and high-end clientele.

• Professional appearance and adherence to grooming standards.

• Proficient in Microsoft Office Suite.

• Interest or background in marine science, conservation, or education is an advantage.

• Capable of assisting in dive center administration and planning.

• Discreet, dependable, and a strong team player.

Desirable Skills

• Fluency in a second language (Arabic preferred).

• Background or strong interest in marine conservation.