Division: Sports & Entertainment

Department: RSSE

Company: Red Sea Sports & Entertainment Company (RSSE)

From Land to Sea – Active Experiences in Nature's Purest Form

Red Sea Sports & Entertainment Company (RSSE), a wholly owned subsidiary of Red Sea Global (RSG), is dedicated to creating, operating, and delivering world-class land and marine experiences across The Red Sea destination. Through its portfolio of specialist brands—Galaxea for marine adventures, AKUN for land-based adventure experiences, and WAMA for leisure and recreational activities—RSSE offers exceptional, nature-inspired experiences that celebrate the unique landscapes of The Red Sea.

As a strategic partner of the Saudi Olympic & Paralympic Committee, RSSE plays a key role in promoting inclusive, accessible, and internationally recognised sports, adventure, and recreational experiences that support active lifestyles and sporting excellence across the Kingdom.

Guided by a commitment to innovation, sustainability, operational excellence, and unforgettable guest experiences, RSSE contributes to the ambitions of Saudi Vision 2030 by helping position The Red Sea as a leading global destination for regenerative tourism, adventure, and premium leisure experiences.

Job Purpose

The Administrative Specialist is responsible for providing high-quality administrative, reservations, and coordination support across RSSE's guest services and operational functions. The role ensures that bookings, guest enquiries, schedules, documentation, records, and internal communications are managed accurately, efficiently, and professionally to support seamless day-to-day operations.

Working closely with Operations, Guest Services, Finance, Reservations, and other support functions, the Administrative Specialist plays an important role in coordinating guest requirements and ensuring information is communicated accurately across relevant teams. The position supports the smooth delivery of RSSE's watersports, diving, and land-based adventure experiences by maintaining reliable records, coordinating schedules and resources, and providing responsive administrative support.

The role contributes directly to operational efficiency, service quality, and guest satisfaction by maintaining high standards of accuracy, organisation, confidentiality, professionalism, and customer service.

Key Responsibilities

Booking & Reservation Coordination

• Manage and process guest bookings and reservations for watersports, diving, land-based adventure activities, and other RSSE experiences accurately and within required timelines.

• Respond professionally to booking enquiries, confirmations, amendments, cancellations, availability requests, and special guest requirements.

• Provide guests with clear and accurate information regarding activities, schedules, availability, booking requirements, and relevant experience details.

• Maintain accurate and up-to-date booking records, guest profiles, payment information, confirmations, and supporting documentation within approved systems and trackers.

• Coordinate with Operations, Guest Services, Finance, and other relevant departments to ensure guest requirements, schedules, availability, resources, and operational requirements are aligned.

• Monitor upcoming reservations and proactively identify booking conflicts, missing information, or operational requirements requiring follow-up.

• Record and escalate guest feedback, complaints, or service-related concerns to the appropriate department and support timely follow-up and resolution.

Administrative Support

• Provide comprehensive day-to-day administrative support to RSSE operations and relevant departments.

• Prepare, review, process, and maintain administrative documentation, including booking confirmations, itineraries, invoices, receipts, contracts, reports, correspondence, and internal forms.

• Manage departmental correspondence through email, telephone, and other approved communication channels.

• Perform accurate data entry, filing, document control, record management, and general administrative duties.

• Support meeting coordination, including scheduling, preparation of documentation, and administrative follow-up where required.

• Maintain organised electronic and physical filing systems to ensure documents and information are easily accessible.

• Ensure administrative workspaces, records, files, and documentation remain organised and maintained to professional standards.

• Monitor administrative supplies and materials and coordinate replenishment when required.

Guest & Stakeholder Coordination

• Provide professional and responsive support to guests throughout the booking and administrative process.

• Liaise with internal teams to ensure guest requests and operational requirements are communicated accurately and addressed promptly.

• Maintain a professional, courteous, and service-oriented approach in all guest and stakeholder interactions.

• Support the coordination of special guest requests and requirements with relevant operational teams.

• Build effective working relationships with internal departments, resort partners, vendors, and other stakeholders supporting RSSE operations.

Financial & Records Administration

• Support invoicing, billing, payment tracking, and reconciliation activities in coordination with Finance.

• Maintain accurate administrative and financial records relating to bookings and guest transactions.

• Ensure payment information, receipts, invoices, and supporting documentation are recorded and maintained accurately.

• Escalate payment discrepancies or administrative issues to the relevant department for resolution.

• Handle guest, operational, and financial information with appropriate confidentiality and discretion.

Events & Operational Support

• Provide administrative support for RSSE events, promotions, seasonal activations, and guest experience programmes.

• Assist with schedules, guest lists, communications, documentation, and administrative requirements associated with events and activities.

• Support operational teams during peak booking periods, events, and high-demand periods where required.

• Coordinate administrative requirements with relevant stakeholders to support successful activity and event delivery.

Policies, Systems, Processes, Procedures, Standards & Reporting

• Comply with all relevant company policies, processes, Standard Operating Procedures (SOPs), work instructions, and administrative controls.

• Maintain accurate departmental reports, trackers, booking records, databases, and administrative documentation.

• Support the preparation of accurate and timely management information and operational reports.

• Ensure administrative activities are conducted consistently and in accordance with RSSE's service, confidentiality, and quality standards.

• Maintain confidentiality and appropriate controls when handling guest, employee, financial, and commercially sensitive information.

Health, Safety, Quality & Environment

• Comply with all applicable RSSE health, safety, quality, and environmental policies, procedures, and controls.

• Support a safe and professional working environment through compliance with established procedures.

• Report identified safety, quality, operational, or environmental concerns through appropriate channels.

• Support responsible environmental practices and RSSE's wider sustainability commitments.

Continuous Improvement

• Identify opportunities to improve booking processes, administrative workflows, document control, reporting accuracy, and service efficiency.

• Recommend practical improvements to administrative systems and working practices.

• Support the implementation of new systems, processes, and operational improvements.

• Contribute to a culture of continuous improvement, collaboration, and operational excellence.

Key Stakeholders

Internal

• Operations Teams

• Guest Services

• Finance

• Sales & Reservations

• Department Managers

• Human Resources

• Procurement

• RSSE Support Functions

External

• Guests and Visitors

• Resort Partners

• Vendors and Suppliers

• Service Providers

• Business Partners

• Other relevant external stakeholders

Qualifications & Experience

• High School Diploma or equivalent is required; a Diploma or Bachelor's degree in Business Administration, Hospitality Management, Tourism, Office Administration, or a related discipline is preferred.

• Minimum of two (2) years of relevant administrative experience, preferably within hospitality, tourism, leisure, adventure, guest services, or another customer-facing operational environment.

• Previous experience in reservations, booking coordination, guest support, office administration, data entry, or document management is highly desirable.

• Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.

• Experience using booking systems, reservation platforms, CRM applications, or customer database systems is preferred.

• Basic understanding of invoicing, billing, payment tracking, and financial administration is advantageous.

• Experience supporting multiple departments or operational functions within a fast-paced environment is advantageous.

• Fluency in written and spoken English is required; Arabic or additional language capability is advantageous.

Essential Skills

• High level of accuracy and attention to detail when processing bookings, records, guest information, and documentation.

• Strong organisational, administrative, and time-management skills.

• Ability to manage multiple priorities and competing deadlines effectively.

• Excellent written and verbal communication skills.

• Strong customer service and guest engagement capabilities.

• Ability to communicate professionally with guests, colleagues, management, vendors, and external stakeholders.

• Strong problem-solving skills and sound judgement when managing booking issues, guest requests, and administrative challenges.

• Ability to remain calm, organised, and service-focused within a fast-paced operational environment.

• Strong working knowledge of Microsoft Office and relevant administrative systems.

• High standards of confidentiality, professionalism, integrity, and reliability.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Flexible and adaptable approach to changing operational requirements.

Job Context

The Administrative Specialist operates within a dynamic sports, leisure, hospitality, and adventure environment where accuracy, responsiveness, organisation, and effective coordination are essential to successful service delivery.

The role provides administrative and booking support across RSSE's portfolio of guest experiences, including watersports, diving, and land-based adventure activities. This requires regular coordination with operational and guest-facing teams to ensure bookings, schedules, resources, guest requirements, and supporting documentation are accurately managed.

The position requires the ability to manage multiple priorities, particularly during peak booking periods, special events, seasonal activations, and periods of increased guest demand. The Administrative Specialist is expected to demonstrate professionalism, discretion, flexibility, and a consistently high level of customer service.

Through accurate administration, effective communication, and proactive coordination, the role contributes directly to operational efficiency, service quality, guest satisfaction, and the successful delivery of RSSE experiences.

Job Competencies

Leadership Competency

Accountability

Takes ownership of assigned administrative responsibilities and consistently delivers accurate, timely, and dependable support.

• Demonstrates reliability and follows through on commitments.

• Takes responsibility for the accuracy and quality of assigned work.

• Identifies and escalates issues through appropriate channels.

• Maintains professional standards and accountability in daily activities.

Core Competency

Customer Focus

Understands and responds effectively to guest and stakeholder requirements while maintaining professional and service-oriented communication.

• Responds promptly and professionally to guest and stakeholder enquiries.

• Communicates clearly and manages expectations effectively.

• Demonstrates empathy, professionalism, and a solution-oriented approach.

• Contributes positively to the overall guest and stakeholder experience.

Functional Competency

Administrative & Reservations Coordination

Effectively manages bookings, schedules, correspondence, documentation, records, and administrative processes to support seamless operational delivery.

• Maintains accurate and up-to-date booking and administrative information.

• Coordinates effectively with Operations, Guest Services, Finance, and other relevant departments.

• Uses booking, administrative, and reporting systems accurately and efficiently.

• Ensures administrative activities are completed within required timelines and in accordance with approved standards.

• Maintains strong document control, confidentiality, and attention to detail.