Senior Specialist - TB Cluster Mobility operations

Division: Land Operations

Department: Land Operations

Company: Coastal Transportation Services Company

Job Information
Job Title	Senior Specialist Staff Village Mobility Operations - AMAALA	Reports to (Job)	Manager – Staff Village Mobility Planning & Operations
Division	Operations	Department	Mobility - AMAALA
Job Grade	15	Job Code

Job Purpose

The Senior Specialist Staff Village Mobility Operations position is a vital position in the management of all Amaala Staff Village (ASV) residents transport. Be that linking staff with their work bound transport or general transport within the village for all residents.

A key aim is to streamline the Workforce journey, ensuring that Workforce gets to and from the AMAALA bus Interchange to enable then to use the transport to their place of work smoothly and in a timely manner to perform their operational duties.

Transport within the village will be via Transit Buses and Buggies running on scheduled services 24/7 to support round the clock movement within ASV.

Job Responsibilities

· Support and coordinates with line manager in the implementation and operations phases.

Identify potential risks, issues, and challenges
Partner closely with the Senior Manager Operations & Fleet to streamline transportation services for both internal and external clients, ensuring the safe and dependable operation.
Assume leadership in navigating unforeseen obstacles such as roadblocks, weather-related incidents, accidents, and the dynamic landscape of transportation within a community environment.
Collaborate intimately with the Management team to monitor and address any deviations from our Service Level Agreements (SLAs) related to transportation issues. Take decisive actions to ensure compliance and forestall recurring issues, thereby nurturing a flawless transportation experience.
Partner with your Manager to effectively resolve specific customer complaints. Swiftly address resource shortfalls to uphold business continuity and customer satisfaction.
Undertake the diligent task of monitoring service performance through regular audits and quality checks, consistently upholding the standards of safety, cleanliness, and service quality. Encourage your team to maintain high-performance standards.
Generate and deliver timely operational data and insights to the Manager on a weekly and monthly basis. This data will empower accurate reporting, meticulous planning, and insightful forecasting of fleet requirements, contributing to astute resource allocation.
Collaborate with your line Manager to adapt and fine-tune working schedules and routes as necessary. Show adeptness in adjusting to daily operational changes to ensure the seamless delivery of services.

Job Stakeholders (Relationship)
Internal	· Land Operations (Mobility)
External	· Hotels / Other Assets / Community Management Team / FM / Logistics

Job Requirements
Qualification and Experience	Applicant must be 25 years old or above. Proven experience in an operational mobility role or similar position for a minimum of 3 years. Minimum of High School diploma is required. Tech-savvy with knowledge of fleet management system. Fast typing with experience in data entry. Knowledge of depot and fleet procedures and guideline for emergency situations. Proficient in English (oral and written), Arabic proficiency is a nice to have. Possess a valid driver’s license - preferable.
Skills	Outstanding organizational and multitasking abilities. Active listener with excellent communication skills. Sound judgement and critical thinking. Calm, rational behavior and attitude under stressful driving conditions are attributes of a professional, as are refraining from inappropriate or abusive language and gestures Familiar with any Apps used in vehicle for guidance and control while on tour. Excellent time management skills. · Ability to work during evenings, on weekends, and on public holidays, as required. · Comply with all work instruction provided by the Line Manager, including other tasks such as after-care vehicle yard work, etc. · Strictly follow the assigned shift schedule
Job Context	This is a Senior Specialist role, reporting to the Manager Staff Village Mobility Planning & Operations in ensuring that all transport operating within Amaala Staff Village is run efficiently and effectively.

Job Financial Dimensions

· No financial responsibility

Job Competencies
Leadership Competencies
Communication and Leadership	· Demonstrated ability to effectively communicate to a diverse range of people in written and verbal format
	· Ability to work in a rapidly changing environment with uncertainty.
Core Competencies
Planning and organizing Problem Solving	· Project planning and implementation
	· Ability to overcome operational challenges
Functional Competencies
Computer Skills Administrative and Supervisory	· Demonstrated ability with MS Office, · Experience in working with a Bus/Fleet management system.
	· Able to supervise lower level staff in the completion of their tasks

Note: The above information is intended to describe the general nature and level of the work in this role and is not intended to be an exhaustive list of all duties and responsibilities. Given the evolving nature of Expo2020, It is anticipated that from time to time, the job role may need to be amended and/or changed to meet evolving responsibilities in line with project and organizational needs.

Employee Acknowledgement

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Line Manager Approval

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Organization Development Review and Approval

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