Manager - Logistics

Job Purpose:

The Warehouse Manager is a leadership role responsible for driving operational excellence across inbound, picking, inventory, and outbound flows in a high-volume FMCG environment. The role provides strategic oversight of day-to-day warehouse operations, ensuring safety, compliance, accurate order fulfilment, and customer satisfaction. This position manages a team of warehouse associates and champions best practices. It implements continuous improvement to deliver cost efficiency, space optimisation, and a resilient, high-performing workforce in a fast-paced environment.

Job Responsibilities:

• Team Leadership & Supervision: Lead, coach, and hold accountable warehouse staff to achieve performance targets, maintain productivity, and drive engagement.
• Operational Oversight: Direct inbound, outbound, and picking processes to ensure goods are received, stored, and dispatched accurately and on time.
• Inventory Management: Safeguard stock integrity through audits, cycle counts, and reconciliation of SAP/WMS systems.
• Safety & Compliance: Enforce HSE, ISO, and SFDA standards, ensuring a zero-incident workplace and full regulatory compliance.
• Logistics Coordination: Collaborate with procurement, transport, and project teams to ensure seamless execution and timely deliveries.
• Performance & Reporting: Monitor KPIs, generate reports on accuracy, productivity, and cost, and identify improvement opportunities.
• Problem-Solving: Address operational challenges, such as shortages, equipment downtime, or discrepancies, with practical solutions.
• Process Improvement: Drive adoption of lean methodologies, digital tools, and innovative practices to improve speed, cost efficiency, and service quality.
• Staff Development: Recruit, train, and retain talent, fostering succession planning and professional growth.
• Housekeeping & Equipment: Oversee warehouse cleanliness, pest control, waste management, and preventive maintenance of equipment.
• Stakeholder Engagement: Act as the primary liaison with internal and external stakeholders, representing the warehouse function in meetings and audits.
• Security Management: Maintain strict warehouse security protocols, including access control, CCTV, and restricted zones; safeguard high-value stock and investigate breaches.

Job Requirements: 

Qualification and Experience

• Bachelor’s degree in Logistics, Supply Chain, or related field preferred.
• Minimum of 5–7 years’ warehouse experience, including 2+ years in a supervisory/managerial role.
• Proven track record in FMCG or high-volume distribution environments.
• Strong knowledge of SAP/WMS, stock control, and warehouse KPIs.
• Experience in regulatory compliance (ISO, SFDA, HSE).

Skills

• Strong leadership and team management skills with the ability to motivate and develop.
• Advanced problem-solving, decision-making, and conflict-resolution abilities.
• Strong organisational and multitasking skills in a high-pressure environment.
• Excellent communication skills with the ability to influence and engage stakeholders.
• Analytical mindset with proficiency in reporting, KPIs, and process optimisation.