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Manager - Quality Assurance

Division:  Air Services
Department:  Air Services
Company:  Red Sea Air Services Company

Elevate Your Career with Fly Red Sea – Where Excellence Takes Flight

 

Fly Red Sea operates as a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing air mobility services to our Red Sea destination. As a subsidiary, Fly Red Sea benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Join a world-class team dedicated to innovation, hospitality, and unmatched service. Unlock endless opportunities in the aviation industry and soar to new heights.

We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.

Be part of a legacy that’s shaping the future of travel - your journey starts here.

 

Join Fly Red Sea and be part of the positive change for Saudi Arabia and the world.

 

ROLE: Quality Assurance / Compliance and Safety Post Holder

 

ROLE AIM: The Ground Services Organization (GSO) Quality Assurance / Compliance and Safety Post Holder is responsible for establishing, maintaining, and continuously improving the organization's compliance, quality assurance, and safety management system in accordance with GACA Part 151, Part 5, 4, State Safety Management System, and Part 68. The role ensures adherence to regulatory requirements, operational safety standards, and best industry practices through a hands-on approach, actively engaging with teams on the ground to enforce standards and drive safety culture.

 

RECRUITMENT CRITERIA:

 

Education

  • Bachelor’s degree in aviation management, safety, quality assurance, or a related field.
  • A master’s degree is preferred but not mandatory.

 

Experience

  • Experience in implementing and managing Safety Management Systems (SMS) and Compliance Monitoring Systems (CMS).
  • Prior experience as a Post Holder under a GACAR Part 151 organization or in regulatory compliance is highly preferred.
  • In-depth knowledge of GACA regulations (Part 151, Part 5, Part 4, State Safety Management System and Part 68).

 

Accreditations

  • GACA Part 151 certification or equivalent regulatory accreditation.
  • IATA Ground Operations Management Certification is an advantage.
  • Certification in aviation safety, quality management, or compliance is a plus (e.g., ISO 9001, IATA ISAGO, ICAO Safety Management).
  • Must be eligible for GACA approval as a Post Holder for Quality Assurance, Compliance, and Safety.

 

Skills and Knowledge

  • Strong background in internal auditing, incident investigation, and risk assessment.
  • In-depth knowledge of ground handling, ramp operations, passenger services, and baggage handling.
  • Strong understanding of GACA, ICAO, IATA, and airport regulations.
  • Excellent communication skills and ability to liaise with regulatory authorities and stakeholders.
  • Ability to operate in a high-pressure, fast-paced airport environment.
  • Strong analytical, problem-solving, and decision-making skills. Attention to Detail with Strong focus on accuracy and compliance with regulatory and operational standards.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in budgeting, cost control, and resource allocation.

 

WORKING CONDITIONS:

  • Based at an airport or ground services facility landside in a high-paced, operationally intensive environment.
  • Requires flexibility in working hours, including weekends and holidays.
  • Frequent interaction with airlines, airport authorities, and regulatory agencies.
  • Exposure to operational challenges, requiring strong problem-solving skills and adaptability.

 

KEY PERFORMANCE INDICATORS:

  • On-time performance of ground handling operations.
  • Regulatory compliance audit results (GACA, IATA, ICAO).
  • Operational safety metrics (incident rates, SMS effectiveness).
  • Customer satisfaction (airline and passenger feedback).
  • Cost efficiency and budget adherence.

 

PERFORMANCE OBJECTIVES:

 

Regulatory Compliance (GACA Part 151, Part 5, Part 4 and Part 68):

  • Ensure compliance with GACA Part 151 (Ground Services Organizations Regulations) and other applicable GACA regulations.
  • Implement and maintain a robust Compliance Monitoring System (CMS) to oversee adherence to national and international aviation standards.
  • Develop and review company manuals, policies, and procedures in alignment with GACA regulatory requirements.
  • Serve as the primary liaison with GACA for audits, inspections, and regulatory submissions, as well as monitor changes in regulations and ensure the organization's compliance with updated legal and operational requirements.
  • Conduct regular site visits and interact with ground handling personnel to reinforce compliance in day-to-day operations.

 

Quality Assurance

  • Establish and manage the Quality Assurance Program for ground handling operations.
  • Create procedures to ensure the monitoring and continuing compliance of the ground service provider with this part, and to ensure the adequacy of operating procedures.
  • Create procedures to ensure that quality indicators, including personnel and customer feedback, are established and monitored in order to identify existing problems within the organization.
  • Create procedures for identifying the root cause(s) and corrective action(s) to ensure existing problems that have been identified within the organization are corrected.
  • Create procedures for preventive action(s) to ensure that potential causes of problems that have been identified within the organization are remedied.
  • Create an internal audit plan for the organization to ensure conformity with the procedures in the manual and to achieve the goals set in the safety policy established under GACAR Part 5.
  • Create management review procedures, that should include the use of statistical analysis where appropriate, to ensure the continuing suitability and effectiveness of the quality assurance/compliance system.
  • Establish and manage the Quality Assurance Program for ground handling operations.
  • Conduct internal and external audits, assessments, and evaluations to identify non-conformities and implement corrective actions.
  • Develop and implement training programs to ensure staff understanding and compliance with quality standards.
  • Ensure all contracted service providers meet regulatory and operational quality requirements.
  • Work closely with ground teams to ensure procedures are followed correctly and address any immediate operational issues.

 

Safety Management System (SMS):

  • Produce / Oversee the organization's Safety Management System (SMS) in compliance with GACAR Part 5, 4, State Safety Management System dedicated for GACAR 151 Operations up to the scope highlighted below:
    • Passenger Handling (151.1 (b) (2)
    • Baggage Handling (151.1. (b) (3)
    • Freight and Mail Handling (151.1 (b) (4)
    • Surface Transport (151.1. (b) (10)
  • Promote a proactive safety culture through continuous hazard identification, risk assessments, and safety reporting mechanisms.
  • Conduct safety investigations, root cause analyses, and develop mitigation strategies for identified risks.
  • Develop and maintain emergency response procedures and crisis management protocols.
  • Engage in direct safety walkthroughs, incident simulations, and risk evaluation exercises with teams on site.
  • Produce a Draft Corporate Hazard Registry that covers the Auxiliary Services under GACAR Part 151 (as per scope of services of the Organization)
  • Produce Ground Services SPIs, compliance matrix and evaluation aligned with the Regulatory Requirements.

 

Risk Management & Continuous Improvement:

  • Identify and assess operational risks related to ground services and implement mitigation strategies.
  • Analyze incident reports, audit findings, and operational trends to drive continuous improvement initiatives.
  • Develop performance metrics and ensure ongoing monitoring to enhance safety and compliance effectiveness.
  • Regularly interact with frontline employees to gather feedback and improve safety and compliance measures.

 

Emergency Response & Contingency Planning:

  • Produce Emergency Response Plan relevant to scope and compliant with all National Regulation of operators certified under GACAR and integrate with existing Emergency Response Plans across all other activities which the Organization is performing under GACAR 135, 137 and other as applicable.
  • Ensure staff are trained in emergency response protocols and crisis management procedures.
  • Coordinate with airport emergency services, security teams, and government agencies during emergency situations.
  • Train, coach, evaluate, and develop subordinate staff by established procedures.
  • Display positive, open, and cooperative behavior to facilitate a good relationship inside and outside the department to avoid and help solve conflicts.

 

 

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