Division: Sports & Entertainment

Department: AKUN

Company: Red Sea Sports & Entertainment Company (RSSE)

From Land to Sea – Active Experiences in Nature's Purest Form

Red Sea Sports & Entertainment Company (RSSE), a wholly owned subsidiary of Red Sea Global (RSG), is dedicated to creating, operating, and delivering world-class land and marine experiences across The Red Sea destination. Through its portfolio of specialist brands—Galaxea for marine adventures, AKUN for land-based adventure experiences, and WAMA for leisure and recreational activities—RSSE offers exceptional, nature-inspired experiences that celebrate the unique landscapes of The Red Sea.

As a strategic partner of the Saudi Olympic & Paralympic Committee, RSSE plays a key role in promoting inclusive, accessible, and internationally recognised sports, adventure, and recreational experiences that support active lifestyles and sporting excellence across the Kingdom.

Guided by a commitment to innovation, sustainability, operational excellence, and unforgettable guest experiences, RSSE contributes to the ambitions of Saudi Vision 2030 by helping position The Red Sea as a leading global destination for regenerative tourism, adventure, and premium leisure experiences.

Job Purpose

The Instructor – Adventure is responsible for delivering safe, engaging, and memorable land-based adventure experiences across The Red Sea destination. Working under the guidance of the Senior Instructor – Adventure and Adventure Management, the role facilitates a variety of outdoor activities while ensuring exceptional guest service, operational readiness, and compliance with all safety standards.

The Instructor supports the preparation of adventure venues, equipment, vehicles, and activity locations, ensuring all assets are maintained to the highest operational standards. The role also contributes to environmental stewardship, guest education, and the continuous enhancement of AKUN's adventure experiences through professionalism, teamwork, and operational excellence.

Key Responsibilities

Adventure Operations

• Deliver guided land-based adventure activities in accordance with approved operating procedures and RSSE service standards.

• Conduct guest safety briefings and equipment demonstrations before each activity.

• Supervise guests throughout activities, ensuring their safety, comfort, and enjoyment.

• Assess guest capability and adjust activities where appropriate to maintain safety and experience quality.

• Monitor weather conditions, terrain, and environmental factors before and during activities.

• Support the safe operation of hiking, trekking, mountain biking, climbing, archery, high ropes, quad biking, and other adventure experiences as required.

• Maintain a professional, positive, and guest-focused approach throughout every experience.

• Promote environmental awareness and responsible outdoor recreation, including Leave No Trace principles.

Equipment & Asset Management

• Prepare, inspect, clean, and maintain adventure equipment before and after each activity.

• Report damaged, defective, or missing equipment promptly.

• Assist with loading, transporting, setting up, and dismantling equipment and operational assets.

• Maintain equipment inventories and complete required inspection records.

• Ensure activity areas, trails, and operational facilities remain clean, safe, and guest-ready.

Guest Experience

• Deliver exceptional customer service throughout the guest journey.

• Provide clear activity instructions and encourage guest participation.

• Respond professionally to guest enquiries and resolve minor concerns where appropriate.

• Escalate guest complaints or operational issues to the Senior Instructor or management.

• Create memorable experiences that reflect RSSE's luxury hospitality standards.

Safety & Compliance

• Follow all Standard Operating Procedures (SOPs), Risk Assessments and Method Statements (RAMS), Emergency Response Plans (ERPs), and safety requirements.

• Conduct pre-use equipment inspections and safety checks.

• Monitor guests for signs of fatigue, injury, or unsafe behaviour.

• Respond appropriately to incidents and emergencies in accordance with approved procedures.

• Support accident reporting and incident documentation when required.

Team Support

• Work collaboratively with Senior Instructors and the wider Adventure team.

• Support operational setup, logistics, and daily activity scheduling.

• Participate in training sessions, emergency drills, and operational briefings.

• Assist with special events, promotional activities, and new experience launches.

• Contribute ideas to improve guest experiences and operational efficiency.

Policies, Systems, Processes & Reporting

• Comply with all company policies, procedures, SOPs, and work instructions.

• Complete operational reports, equipment inspection records, incident reports, and activity documentation accurately.

• Maintain confidentiality of guest and operational information.

• Report operational concerns, hazards, and maintenance requirements promptly.

Health, Safety & Environment

• Comply with all Health, Safety, Quality, and Environmental (HSQE) requirements.

• Promote a strong safety culture during all activities.

• Support environmental conservation initiatives and sustainable operating practices.

• Participate in emergency response exercises and safety training.

Continuous Improvement

• Support continuous improvement initiatives by providing operational feedback.

• Maintain professional competence through ongoing training and certification.

• Stay informed of industry developments and adventure tourism best practices.

Key Stakeholders

Internal

• Senior Instructor – Adventure

• Adventure Operations Team

• AKUN Management

• Guest Experience

• Health & Safety

• Asset Management

• Resort Operations

External

• Guests

• Resort Partners

• Equipment Suppliers

• Emergency Services

• Activity Partners

Qualifications & Experience

• High School Diploma or equivalent; Diploma in Outdoor Recreation, Sports, Tourism, Hospitality, or a related discipline is preferred.

• Valid Wilderness First Aid or internationally recognised First Aid certification.

• Basic Land Navigation and GPS navigation experience.

• Leave No Trace certification is desirable.

• At least one recognised National Governing Body (NGB) certification in an adventure activity such as climbing, mountain biking, archery, high ropes, quad biking, or similar.

• Minimum 2–3 years' experience delivering outdoor adventure or recreation activities within tourism, hospitality, or sports operations.

• Previous experience within luxury tourism or remote destinations is advantageous.

Essential Skills

• Strong outdoor leadership and activity instruction skills.

• Excellent guest engagement and customer service abilities.

• Good understanding of adventure safety principles and risk management.

• Strong communication and interpersonal skills.

• Ability to remain calm under pressure and respond effectively during emergencies.

• Strong teamwork and collaboration skills.

• Good organisational and time management abilities.

• Physically fit and capable of working outdoors in varying environmental conditions.

• Fluent in English; Arabic is advantageous.

Job Context

The Instructor – Adventure operates within a luxury adventure tourism environment where safety, guest satisfaction, and environmental stewardship are fundamental to every experience. The role is expected to consistently deliver premium adventure activities while maintaining operational excellence and supporting the continued growth of AKUN's adventure portfolio across The Red Sea destination.

Job Competencies

Core Competency

Guest Excellence

Delivers safe, engaging, and memorable adventure experiences while maintaining the highest standards of hospitality and professionalism.

Functional Competency

Adventure Activity Delivery

Plans, prepares, and delivers outdoor adventure experiences safely and professionally while adapting activities to guest capability and environmental conditions.

Safety & Risk Awareness

Applies approved safety procedures, monitors operational risks, and responds effectively to changing conditions to protect guests, colleagues, and assets.