Head Technician

From Land to Sea – Active Experiences in Nature’s Purest Form  

Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.

Job Purpose

• The Head Technician is a site-based role responsible for ensuring the operational readiness, safety, and reliability of all dive-related equipment across the assigned asset(s). The role oversees the day-to-day management, inspection, servicing, repair, and recordkeeping of dive equipment, ensuring all assets function as intended and are maintained in line with manufacturer recommendations, local regulations, company standards, and operational requirements.

Job Responsibilities

General

• Report to the Manager – Dive Operation and ensure all dive-related equipment is safe, serviceable, and operating as intended.
• Lead the day-to-day technical management of diving equipment, including inspection, testing, servicing, troubleshooting, and repairs.
• Support the planning and development of equipment requirements for current and future dive center assets.
• Provide technical support to other dive center locations, as required, to maintain consistent equipment standards across assets.
• Work flexibly across site-based, remote, and office environments in line with operational needs.

Establishment of Dive Center: Pre-Opening

• Support the Manager – Dive Operation in preparing, setting up, and commissioning dive center equipment and related technical components.
• Coordinate with relevant RSG departments during the delivery stage to ensure equipment requirements, operational readiness, and project milestones are achieved.
• Assist in establishing maintenance schedules, inventory controls, spare-parts planning, and technical documentation prior to opening.

Establishment of Dive Center: Post-Opening

• Maintain high equipment operating standards, with safety as the first priority at all times.
• Ensure all dive center equipment, maintenance, servicing, and repairs are completed professionally, accurately, and within required timelines.
• Maintain an accurate and up-to-date inventory of all dive-related equipment, tools, spare parts, and technical assets.
• Keep complete and accurate records of inspections, maintenance activities, servicing, repairs, faults, and corrective actions.
• Coordinate with the Dive Center Manager and operational teams to ensure sufficient spare parts and consumables are available for future servicing and repairs.
• Build effective working relationships with managers, colleagues, suppliers, service providers, and operational stakeholders.
• Support the daily running of the dive center by providing technical guidance and ensuring equipment readiness for guests and operational activities.

Policies, Systems, Processes, Procedures, Standards and Reports

• Comply with all relevant functional policies, processes, standard operating procedures, manufacturer guidelines, and work instructions to ensure the dive center operates in a safe, controlled, and consistent manner.

Safety, Quality & Environment

• Apply safety, quality, and environmental management policies, procedures, and controls to protect employees, guests, and the public; ensure legislative compliance; support high-quality service delivery; and promote responsible environmental practices.

Continuous Improvement

• Identify and contribute to continuous improvement opportunities across dive center systems, maintenance processes, equipment practices, cost efficiency, productivity, and alignment with international best practice.

Job Requirements

Qualification and Experience

• Recognized dive equipment servicing certification, such as PADI Equipment Specialist, PSI-PCI Visual Cylinder Inspector, or manufacturer-approved technician certification for major diving equipment brands.
• Recognized breathing-air compressor technician certification, such as Bauer Compressor Technician, Coltri Compressor Technician, or equivalent certification for high-pressure breathing-air compressor systems.
• Certified or qualified cylinder technician, with knowledge of inspection, testing, handling, and maintenance requirements.
• Proven experience in servicing, maintaining, troubleshooting, and repairing dive equipment, compressors, cylinders, and related technical assets.
• Strong experience in equipment management, inventory control, spare-parts coordination, and maintenance recordkeeping.
• Good knowledge of diving health, safety, quality, and environmental requirements.
• Valid Fit to Dive Medical certification.

Essential Skills

• Strong written and spoken English communication skills.
• Clear, confident, and professional communicator with internal and external stakeholders.
• Customer-focused mindset with a positive, proactive, and can-do attitude.
• Flexible and open-minded approach to changing operational environments, priorities, and tasks.
• Self-motivated and able to deliver work accurately within agreed deadlines.
• Able to maintain dive-related equipment in accordance with manufacturer recommendations, local legislation, and company policies.
• Excellent timekeeping, attention to detail, organization, and follow-through.
• Professional, reliable, and proactive, with the ability to act as a positive role model for colleagues.
• Able to work effectively with diverse cultures, nationalities, and multidisciplinary teams.
• Committed to maintaining the highest possible safety standards for guests, employees, and equipment users.
• Able to work in a dive resort environment and comply with professional grooming and presentation standards.
• Able to work independently and as part of a team, exercising sound judgment and discretion.
• Proficient in Microsoft Office and able to maintain accurate maintenance, inventory, and administrative records.
• Able to coordinate equipment maintenance planning, scheduling, documentation, and administration.

Desirable Skills

• Ability to communicate in an additional language, preferably Arabic.
• Strong guest experience orientation, particularly within high-end or luxury environments.
• Experience supporting high-end clientele with professionalism and discretion.
• Underwater photography or videography skills.
• Knowledge of marine life identification, including fish, invertebrates, reptiles, and mammals.
• Gas blending knowledge or certification.

Job Context

• The role operates within a high-end dive center environment under Galaxea, supporting safe, reliable, and guest-focused dive operations. The Head Technician is expected to work closely with dive operations, maintenance, suppliers, and cross-functional teams to ensure all technical equipment is ready, compliant, and maintained to the required standard.Job Purpose