General Manager - Sports Entertainment District

The General Manager will lead the overall operations, strategic direction, and commercial efforts of the Sports & Entertainment District, ensuring successful management across all departments. This role focuses on operational excellence, financial performance, guest satisfaction, and community engagement. The General Manager will also prioritize exceptional services and experiences for high-net-worth visitors, offering VIP tours, and exclusive events.

• Lead and manage all operational aspects of the Sports & Entertainment District, ensuring alignment with the organization's mission and objectives.
• Oversee the development and implementation of strategic plans, ensuring continuous improvement in operational efficiency, guest satisfaction, and commercial efforts.
• Manage financial performance, including budgeting, revenue optimization, and cost control, to achieve the facility’s financial targets.
• Foster strong relationships with corporate sponsors, government authorities, and other stakeholders to secure funding and support for conservation initiatives.
• Ensure the delivery of luxury guest services, with a focus on creating exceptional experiences for high-net-worth individuals, including VIP tours and exclusive events.
• Lead multi-departmental teams, promoting a culture of excellence, teamwork, and continuous improvement.
• Manage crisis situations effectively, ensuring minimal impact on operations and reputation.
• Implement and maintain high standards for safety, quality, and experience delivery.
• Represent the facility in public forums, media engagements, and with key stakeholders.

Policies, Systems, Processes, Procedures, Standards and Reports

• Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
• Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Qualifciations/Skills:

• Bachelor’s degree in Business Administration, Hospitality, or a related field (MBA or advanced degree preferred).
• 10+ years of senior management experience in the themed entertainment, theme park, waterpark, hospitality, or tourism industries.
• Proven leadership in overseeing multi-departmental operations with a focus on guest experience, facility upkeep, and financial performance.
• Strong background in financial management, revenue optimization, and safety.
• Experience working with regulatory bodies, corporate sponsors, and government authorities.
• Competency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills for engaging internal teams and building relationships with high-profile stakeholders.
• Strategic thinking with the ability to implement long-term plans and adapt to changing priorities.
• Financial proficiency with experience in managing budgets and driving revenue growth.
• Problem-solving skills for high-pressure situations, especially in crisis scenarios.
• Proficiency in project management for overseeing complex multi-phase projects.
• Commitment to luxury guest services, conservation, and sustainability.
• Strong leadership and team management abilities.Excellent communication and interpersonal skills for engaging internal teams and building relationships with high-profile stakeholders.
• Strategic thinking with the ability to implement long-term plans and adapt to changing priorities.
• Financial proficiency with experience in managing budgets and driving revenue growth.
• Problem-solving skills for high-pressure situations, especially in crisis scenarios.
• Proficiency in project management for overseeing complex multi-phase projects.
• Commitment to luxury guest services, conservation, and sustainability. 
• Excellent standard of written and spoken English.

This is a "Front of House" and “Back of House” position with direct guest contact and constant interaction with staff and contractors. The role requires working during operating hours and occasionally outside normal facility operating hours as needed.

As the facility will not be operational at the time of employment, the position holder will need to implement all pre-operational requirements, including but not limited to:

• Setting up the facility.
• Interviewing and recommending applicants for available positions while adhering to local Labor Law and Equal Employment Opportunity policies to hire the best candidate for the job.
• Supporting the training program for team members and equipping them with the necessary skills, knowledge, and attitude to perform their jobs effectively.
• Working with internal collaborators & external service providers to ensure operational readiness.