Dive First Mate

From Land to Sea – Active Experiences in Nature’s Purest Form

Red Sea Sports & Entertainment (RSSE) is a subsidiary of Red Sea Global (RSG) and focuses on delivering land and marine experiences at The Red Sea destination. RSSE is responsible for managing and operating various sports and recreational activities at The Red Sea, including water sports (Galaxea), adventure sports (Akun), and general recreation (WAMA). 

RSSE plays a central role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee, aiming to create more inclusive and accessible sports and recreation experiences.

We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.

Red Sea Sports & Entertainment – Where Nature Meets Elevated Adventure!

Job Purpose

• The Dive Center First Mate is a site-based operational role responsible for supporting GALAXEA Dive Center boat operations and ensuring safe, seamless, and premium guest experiences during all marine excursions.
• Working closely with the Dive Center Manager and Boat Captain, the First Mate assists in daily boat operations, guest handling, safety execution, and vessel upkeep. The role plays a key part in maintaining operational readiness, high presentation standards, and alignment with RSSE, Red Sea Global, and GALAXEA sustainability and service values.
• This position is critical in supporting the delivery of world-class diving and marine tourism experiences while upholding the highest standards of safety, professionalism, and environmental responsibility.

Key Responsibilities

Operational Support & Guest Experience

• Assist the Dive Center Boat Captain in the safe and professional execution of daily boat and dive excursions.
• Support the Dive Center Manager in delivering exceptional guest experiences aligned with GALAXEA service standards.
• Welcome, assist, and engage guests onboard, ensuring comfort, safety, and a premium experience throughout excursions.
• Act as a role model for service excellence, professionalism, and safety awareness at all times.

Boat Operations & Maintenance

• Support daily preparation and readiness of dive boats prior to all excursions.
• Assist in maintaining vessels in excellent operational and aesthetic condition (interior and exterior).
• Support coordination of routine boat maintenance and basic troubleshooting of boats and outboard engines.
• Ensure accurate completion of daily logs, maintenance records, and safety checklists.
• Assist with safe mooring, docking, diver drop-offs, and diver collection procedures.

Dive Center Support

• Assist with daily cylinder filling operations in line with safety standards and SOPs.
• Support overall dive center cleanliness, organization, and presentation.
• Ensure dive and marine equipment is handled, stored, and maintained correctly.
• Support team briefings, daily operational preparations, and end-of-day procedures.

Safety, Quality & Compliance

• Safety is the first priority in all operations; actively support safe working practices and emergency readiness.
• Ensure all marine and diving activities are conducted in compliance with approved SOPs, H&S policies, and environmental regulations.
• Be familiar with diving and marine protocols to support efficient and safe diver deployment and recovery.
• Maintain effective communication with the Boat Captain, Dive Center Manager, and operations team during all activities.

Sustainability & Environmental Responsibility

• Support GALAXEA, Sustainability, and SEZ teams to ensure alignment with environmental protection requirements.
• Promote marine conservation awareness and responsible behavior among guests and team members.
• Actively protect sensitive marine environments during all operations, particularly within the Al Wajh Lagoon.

Pre-Opening & Post-Opening Support

Pre-Opening:

• Support RSSE and Red Sea Global teams during the delivery and pre-opening phase of the dive center.
• Assist with familiarization of local dive sites, access routes, and operational zones.

Post-Opening:

• Support smooth day-to-day operations following opening, ensuring consistency, safety, and service quality.
• Build and maintain effective working relationships with colleagues, management, and external stakeholders.

Qualifications & Experience

• Good knowledge of the Al Wajh Lagoon and surrounding marine environment (preferred).
• Previous experience working on boats with divers or marine tourism guests.
• Hospitality or guest service background in a resort or luxury environment is an advantage.
• Basic boat and outboard engine troubleshooting knowledge.

Skills & Competencies

• Fluent spoken English (additional languages are an advantage).
• Strong customer service orientation with a proactive, “can-do” attitude.
• High attention to detail and commitment to presentation standards.
• Ability to work effectively with multicultural teams and international guests.
• Comfortable handling high-end clientele with professionalism and discretion.
• Strong safety awareness and commitment to best practices.
• Reliable, punctual, and self-motivated with good time management skills.
• Flexible and adaptable to changing operational requirements.
• Ability to work both independently and as part of a team.
• Interest in marine conservation and sustainable tourism.
• Maintains professional grooming and appearance standards suitable for a dive resort environment.