Coordinator - Reception and Retail

Job Purpose:

• The Receptionist / Retail Sales Associate is a dual-role frontline team member who provides exceptional service at the yacht club’s reception and boutique retail outlet.
• This position serves as the first point of contact for members and guests, ensuring smooth check-ins and inquiries, while also assisting with the sale of exclusive club merchandise, apparel, and lifestyle products.
• The ideal candidate will embody luxury hospitality standards, combining administrative precision with a passion for service and retail excellence.

Job Responsibilities:

Reception Duties

• Welcome members and guests with professionalism and warmth, ensuring an excellent first impression.

• Manage front desk operations including check-ins, guest registration, appointment scheduling, and

phone/email handling.

• Provide accurate information about club services, amenities, marina logistics, and events.

• Maintain lobby and reception area cleanliness and presentation.

• Support concierge-related functions and liaise with relevant departments for guest requests.

Retail Sales Duties

• Assist customers with purchases of club-branded apparel, accessories, and lifestyle goods.

• Maintain product knowledge to upsell and cross-sell merchandise effectively.

• Operate POS systems and handle transactions accurately and securely.

• Maintain boutique cleanliness, inventory organization, and visual merchandising standards.

• Monitor stock levels, assist with inventory counts, and restocking as required.

• Support the planning and promotion of retail activations, sales campaigns, and product launches.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee

safety, legislative compliance, delivery of high-quality products/service and a responsible environmental

attitude.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of department’s systems,

processes and practices considering ‘international best practice’, improvement of business processes, cost

reduction and productivity improvement.

Job Requirements:

Qualification and Experience

• Diploma or Bachelor's degree in Hospitality, Retail Management, or related field preferred.
• 2–4 years of experience in front office, guest services, or luxury retail environments.
• Experience with POS systems and guest-facing platforms.

Skills

• Excellent customer service and multitasking skills.
• Salesmanship and product knowledge.
• Strong interpersonal and communication abilities.
• Detail-oriented with high grooming and presentation standards.
• Fluent in English; Arabic is a plus.

Job Context:

• The Amaala Yacht Club aims to be recognized as the unrivalled yacht club on the Red Sea coast attracting, encouraging and involving members and visitors to Amaala in the enjoyment of yachting and other water-based pursuits and a shared commitment to ocean health.
• The role of the Front of House director is to work closely with the GM on the pre-opening and ongoing daily and annual finance operations of the Amaala Yacht Club & Marina at Amaala Triple Bay.