Welcome to Amaala Yacht Club – Where Luxury Meets the Sea

Nestled within the breathtaking Triple Bay Marina, the AMAALA Yacht Club redefines the modern yachting lifestyle on Saudi Arabia’s northwestern coast. As a premier destination for maritime enthusiasts, this world-class marina offers 120 berths, accommodating superyachts up to 130 meters, alongside a vibrant Marina Village—a fusion of luxury, leisure, and an active urban realm.

More than just a marina, the Amaala Yacht Club embodies sustainability and regenerative tourism, preserving the stunning natural habitats of mangroves, seagrass, and corals. Developed by Red Sea Global (RSG) in alignment with Vision 2030, it elevates Saudi Arabia’s position on the global yachting map.

And in 2027, AMAALA will host the Grand Finale of The Ocean Race, cementing its status as a world-class sailing destination. Whether you seek adventure, relaxation, or an elite social experience, the AMAALA Yacht Club is your gateway to an extraordinary nautical journey.

Join our visionary team and help shape the future of luxury yachting.

Job Purpose:

The Coordinator - Reception and Retail is a dual-role  dual-role frontline team member who provides exceptional service at the yacht club’s reception and boutique retail outlet. This position serves as the first point of contact for members and guests, ensuring smooth check-ins and inquiries, while also assisting with the sale of exclusive club merchandise, apparel, and lifestyle products. The ideal candidate will embody luxury hospitality standards, combining administrative precision with a passion for service and retail excellence.

Job Responsibilities

Reception Duties

• Welcome guests, visitors, and members in a professional and courteous manner, ensuring a positive first impression.
• Coordinate front desk activities including guest registration, appointments, bookings, and inquiries.
• Manage incoming calls, emails, and correspondence, ensuring timely responses and appropriate follow-up.
• Provide accurate information regarding facility services, programs, events, and amenities.
• Coordinate guest requests and liaise with internal departments to ensure prompt resolution.
• Maintain the appearance, cleanliness, and organization of reception and public areas.
• Support concierge and administrative activities as required.

Retail Operations Duties

• Support the daily operation of the retail outlet and ensure an exceptional customer experience.
• Assist guests and customers with retail purchases and product inquiries.
• Coordinate retail inventory management, stock replenishment, and merchandise displays.
• Monitor product availability and coordinate reordering requirements with relevant stakeholders.
• Process sales transactions accurately using POS systems and maintain transaction records.
• Support promotional activities, seasonal campaigns, and merchandising initiatives.
• Ensure retail areas are maintained according to company presentation standards.

Administrative and Coordination Duties

• Maintain accurate records of guest interactions, bookings, retail sales, and inventory reports.
• Prepare periodic operational and sales reports as required.
• Support the coordination of events, activities, and special programs.
• Assist in tracking budgets, purchase requests, and supplier requirements where applicable.
• Ensure compliance with company policies, procedures, and service standards.
• Coordinate with internal departments to support smooth operational delivery.

Customer Service & Guest Experience

• Deliver a consistently high level of customer service.
• Handle guest concerns and complaints professionally and escalate issues when required.
• Promote products, services, memberships, and activities to maximize guest engagement and revenue opportunities.
• Build positive relationships with guests and stakeholders to enhance customer satisfaction.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, or a related field.
• 0-1 years of experience in hospitality, reception, guest services, retail operations, or a similar environment.
• Previous retail or sales experience is preferred.
• Knowledge of reception operations, customer service principles, and retail practices.

Skills:

• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced customer-facing environment.
• Strong organizational and coordination skills.
• Professional appearance and customer-focused approach.